If your package did not make it to you, here are the steps to follow:
1) Make sure you gave us the correct address exactly as it should appear.
2) If you provided us with the correct address, but still did not receive your package, you'll need to contact your local post office with your tracking number. Your tracking number will be in the confirmation e-mail we sent you when your package shipped. In this situation it is the responsibility of the post office to get you your package, not us.
*** IF YOU DID NOT RECEIVE YOUR PACKAGE BECAUSE YOU GAVE US THE WRONG ADDRESS, WE ARE NOT RESPONSIBLE FOR YOUR PACKAGE. ***
If you gave us an incorrect address and your package comes back to us, we will contact you for the correct address so we can re-ship it to you.